The customer can request a refund during the first 30 days after the purchase date by contacting through our contact form. It is not necessary for the customer to return the product. The software key will simply be removed and cancelled. Therefore there is no return charge for the customer. The refund will be processed through the same payment method used by the customer in 48-72 hours.
Products have 12 months guarantee period in which K2DTV replaces or refunds any product damage or disfunction caused by the producer of the product.
If we are not able to deliver for any reason, we will give a full refund.
If you received an incorrect product, or if the key code has not been activated, a refund/replacement is possible.
If the Keycode cannot be activated for some unknown reason, contact us within 48 hours from the time of purchase, and a refund/replacement is possible.
If you experience any difficulties with the product you have purchased contact us first with your problem description accompanied with screenshots or photos made by a digital camera to give us a clear idea to assess the situation. We have technicians on staff that will assist you in getting your software installed and activated. Your order will be eligible for a refund in the rare circumstances our support staff cannot solve the problem.